- What are the check-in and check-out times?
- Check-in starts at 15:00. Check-out is until 12:00.
- Is it okay if I am late checking in?
- Yes. If you are going to be later than midnight, please let us know.
- Can you store my luggage before check-in or after check-out?
- Yes, the reception desk will store it for you.
- I tried making a reservation online but there were no rooms available. Is there any other room I could stay in?
- Sometimes there are rooms available, so please contact the reservation desk.
- Are Internet and Wi-Fi connections available in your rooms?
- Internet access is available in all rooms via wired LAN. The front desk can lend you a LAN cable. (Quantities are limited.)
- Can I have packages delivered for me from the hotel?
- Yes. We have packaging materials available—bags and cardboard boxes; some cost extra.
- Would it be possible for me to send my luggage by delivery service ahead of time?
- Yes, we can store it for you. If the stay date and sender differ from the guest himself/herself, please note the guest’s name in the “remarks” section of the slip.
- What are private room rates at the restaurant?
- We have no private room fees, but we can accommodate only a limited numbers of guests.
- Do you have a restaurant where small children can eat?
- Both our hotel restaurants can accommodate small children.
- Do your restaurants require a reservation?
- You can visit without a reservation, but it’s possible that no tables will be available. We recommend that you make a reservation.
- I have an allergy and I’m concerned about meals.
- Please let us know of any allergies. We will do everything possible to accommodate them.
- I want to have a dinner banquet (event or meeting). How can I apply to do that?
- Please contact our sales department. A sales representative can discuss your event with you.
- I want to send my dinner banquet supplies in advance. Can you store them for me?
- Yes. Please let us know in advance how many packages you are sending and how big they are.
- Do you have bus parking?
- We do not have special parking for buses.
- Can you arrange a taxi or hired car for me?
- Yes. Please feel free to ask at any time.
- Can I use the Internet at the banquet location? Do you have wireless LAN available?
- Yes, you can use our wireless LAN for free. A dedicated wired LAN can be provided for a fee. Please contact our sales department for more details.
- Is meal catering available?
- Yes. Please contact our sales department for more details.